Ken Shrout, Director of Guest Services is a GEM, Hotel is excellent! - The Westin Anaheim Resort - Trade Reservations
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😍 5/5 - Ken Shrout, Director of Guest Services is a GEM, Hotel is excellent!
By 👻 @Tammi S, 04/18/2024 3:00 am
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I previously wrote a not so flattering 2 star review due to one employee, Penny. I still stand by my opinion that she was rude and dismissive but everyone has a bad day once in a while. Since my review, Ken Shrout, Director of Guest Services called and responded. He did a wonderful job listening, understanding, simply apologizing, and asking us to try them again. He assured me that they valued customer service and will make things better. I believe him and would recommend this hotel due to his wonderful customer service. As stated in my original review, the hotel, restaurant, cleanliness, and location are excellent. My family and I plan to return to The Westin Anaheim Resort the next time we visit Disneyland. Thank you for responding and addressing our concerns. 5 stars for customer service by Ken Shrout
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