Basement room with dumpster view but without functional drains and toilet - Town Hall Hotel & Apartments London - Trade Reservations
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🤮 1/5 - Basement room with dumpster view but without functional drains and toilet
By 👻 @Kritiker99, 02/13/2024 3:00 am
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Very disappointed on my second visit to this hotel. I was given a basement room with a view of a wall and the dumpster. Freezing cold with the heating set to 16°C and not easily coming on at night. Shower and toilet drains not working, which was disgusting. I raised these issues with reception and was told someone would come to fix the issues, but this never happened. When I asked to change the room they wanted to charge me extra for this = absurd. Overall I would say this would be okay for £100 in a Travelodge but not for a “5 star hotel” often charging above £400 per night. Being a Marriott elite member also gets you very little as the staff tried charging me for a late checkout. A lady from housekeeping came knocking on my door in the morning multiple times (!) to ask if I was checking out which was bizarre. I do like the area of the hotel and liked the room I was given on my first visit many years ago. However the current situation here is such that I would not recommend this hotel to anyone. The hotel also ignores my complaint with regards to the abysmal stay and offers nothing but "complimentary breakfast on your next visit". I will definitely never be coming back to this dilapidated place.
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