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😒 3/5 - Horrible indoor service
By 👻 @SBtravel, 10/22/2023 3:00 am
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I would like to start by saying that we love the version of it in WDW Florida. I visited the California version once with our teenage daughter, and we had a great time. We felt bad for the person next to us. He had to sit at the bar behind a wide, support pilar, could he not see anything & his plate didn't fit, we had to make room for his plate. Bartender didn't seem to care, focused on the heavy drinkers. Decided to take my husband for the 1st time. He never visited. He is a very low key, just wants to eat good food type of person, but my daughter sold him on it. Prior to our reservation, we had a few drinks at the Tarangoa Terrace. Some of the drinks were meant for 2 people, and I'm undergoing chemotherapy for bone cancer. I can't have any alcohol. The bartender was kind enough to just give my husband 2 glasses of the drink rather than to push the big tiki dish for it. Once inside Trader's at the bar, the bartender Felipe was very busy making googly eyes with some mature ladies well into being intoxicated. He ignored us for a long time. At check-in, I asked the hostess if we could have a table, something that I didn't think about ahead, as I'm new to this cancer fight. She said they only had the high tops and the bar chairs. Selected the bar stools, I knew there was a metal bar I could use to lift and sit. I realized it wasn't their fault and didn't want to be an issue. Higher chairs are difficult for me, they they also pose a risk of falling. For me, a fall could be critical.My bones are filled with tumors and are now fragile. She was very kind, I believe her name was Dianna.What she apparently did not know was that my bar stool would sink at any given time. As we were eating and our food was getting cold, the place was freezing. My stool began to sank, which compressed my spine, I had to immediately get up. My husband, not being familiar with the setup, immediately became concerned. Felipe, the bartender knew what was happening and laughed it off. He said somebody must have a loose screw and never offered to help us. I stated my issue, and he walked away. I am only 5'4, so by the time the stool was at its lowest, my food was at eye level. I tried to extend my spine as much as I could to reach my food, and it was very painful. I tried to stand, but by then, my husband was fed up. He decided to switch with me at 6'2 he was uncomfortable. Felipe, seeing all this just gave him a side view and smirked. Thankfully, the hostess came in, and she was horrified that she forgot about it. Either way, she felt horribly because my husband found it uncomfortable and was standing when she asked Felipe how quickly they could get it back up. He said it would be another 10 minutes and walked away. He then asked us if he could close our tab. His shift was ending. My husband tried to order a drink and was told it was for 2 people. We explained the situation and how the bartender outside accommodated us, and Nikki refused. I'm assuming it was to try to sell the tiki container. We were the last tab collected for closing, Felipe was too busy, still flirting with the mature ladies, convincing them to buy mug. I noticed one got to choose, even though she didn't buy a drink that came in that mug. Trying to salvage our dinner, I encourage my husband to order the drink and the giant tiki container. He reluctantly agreed but said he would not buy it. I noticed other small ones and asked Nikki, I believe that was her name. or Nicole, if we were able to purchase one of the other mugs. She acted as if we asked her to lick our shoes. Looked at us as if we were dumb people. Then, in a very condescending tone, said our tab was already closed, and we could not just buy the mug, it needed to be added to the previous tab. Instead, we would have to buy another drink. In a desperate attempt to salvage the night. I encouraged my unhappy husband to order the drink to go and buy the mug. It was not the experience I wished for him as a first-tmer. I knew about the sinking chair, and I can absolutely understand the hostess forgetting about it. Once in distress, there was no effort to stop the sinking, which should be available. The food was even colder by the time we got it figured, I couldn't eat standing, and my husband was desperate to find some comfort for me. Coincidentally, another couple came in and refused for one of them to have to seat behind the pillar. Told take it ir wait a hour. Yikes. We will stick to TS in FL.
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