Very disappointed in customer service. - Virtue Restaurant Chicago - Buy Reservations
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🤮 1/5 - Very disappointed in customer service.
By 👻 @Kristy L., 03/05/2023 3:00 am
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My partner and I had reservations for my birthday and I was so excited. Unfortunately, I tested positive for COVID 4 days before our reservations. I understand there are no refunds for the $50 reservation, but I let the restaurant know immediately via email (I'm sure they were able to book the table) and inquired about their COVID policy and if that $50 could be applied to a future bill. I understand canceling for whatever but I actually HAD to cancel given public health guidelines and not wanting to spread the virus.3 emails later, 5 attempted calls when they are open (phone just rings and rings) and I have not received a response. I was so excited to try Virtue and am very disappointed in the lack of a response and a policy that is aligned with public health guidelines.
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