Prepaid Reservation Fee - W South Beach - Trade Reservations
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- Any Room Type
- Any Suite
- Wonderful Ocean View Studio Suite With
- Spectacular Ocean View Studio Suite With
- Studio Suite 2 Queen With Balcony (2 Queen(s))
- Fantastic Ocean View Suite With Balcony (1)
- Fabulous Ocean View Studio Suite With Balcony ()
- Fabulous 2 Queen Ocean View Studio Suite With
- Mega Ocean View Suite With Balcony (1 King)
- Marvelous Oceanfront Suite With Balcony (1)
- Cool Corner Oceanfront Suite With Balcony ()
- Sensational Ocean View Suite With Balcony ()
- Poolside Bungalow Suite (Bedroom 1: 1 King)
- E (Wow Oceanfront Suite With Balcony Bedroom)
- Splendid Studio Suite (1 King Kitchenette)
- Sanctuary Ocean View Suite With Balcony ()
- Wow Oceanfront Suite With Balcony (Bedroom 1:)
- Any Executive Suite
- Oasis Ocean View Suite With Balcony (1 King)
- Any Penthouse
- E (Wow Penthouse With Balcony Bedroom 1: 1)
- Wow Ocean View Penthouse (Bedroom 1: 1 King)
- Any Standard Room
- E (Wow Ocean Escape With Balcony Bedroom 1: 1)
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W South Beach Reviews from The Last Year
Wouldn't stay anywhere else!
Came to the W on family girls trip to celebrate my niece’s graduation. We were blown away from the moment we stepped foot in the lobby. The whole property is stunning but the service is what really sets this place apart. Java at the front desk got us set up in our room immediately and was an awesome personality to be around. Standout staff like Tyler at the pool and Ivan in the bar made our trip so fun. Sole & insider team left treats in our room and congrats balloons the next night - surprises that made our stay even more special. After our experience, I wouldn’t stay anywhere else!
W hotel is 10 out of 10
We love this hotel, super friendly staff, great food, always live music or Dj playing at the bar. My absolute favourite person and the reason we keep coming back to the w hotel Miami Beach is because of Lisa my W Insider. All of her recommendations and suggestions are amazing. She really listens and is so helpful, she recommends best Resturant’s, bars, boat rides, breakfast/brunch spots. She is the reason i keep coming back to Miami. Great Job W she is a keeper.
Get to the pool and ask for Anna and Alex!
Great to chill out and get pampered. Ask for a room from x10 and up otherwise it’s noisy from collins avenue. And : go to the pool and see Anna and Alex! They will get you chairs and umbrellas for your preferred spot (sun or shade) and of course water and suncream…
Best place for families on South Beach!
This is our favorite place to stay on south beach as a family! The suites are fabulous! They have kitchens with stove tops, refrigerators and microwaves. The oasis suite is my favorite and has a second bedroom perfect for small children. It also doubles as a screening room so has no windows-great for light sensitive sleepers! It has two bathrooms, which I also love. Views are fabulous, looking down the beach at the beautiful teal ocean. We usually order groceries to the room so we have things for breakfast. We always have lunch at the pool. Food is good. This past trip we had the sushi, grilled fish and poke bowl. The kids love the watermelon and frozen grapes. The pool is huge and gorgeous. They even have a few pool floats that the kids loved. They set up toys at the beach daily, which the kids also love. They are right on the boardwalk and it’s fun to walk either direction and get the energy of Miami Beach. Location is excellent. Walkable to many great restaurants and shopping! They have a good gym by Dogpound. Service is always very friendly and helpful. At checkin they let kids pick a toy from the treasure chest which was fun! One small area for improvement, I wish the living rooms had blackout shades, as it’s hard to have a kid sleep in there with the light pouring in. We will definitely be back!
Extra surprise fees
This hotel charges extra fees without notifying you. We booked a room with 2 queen beds, for a family of 4 (my kids are 11 and 8). We were charged an extra 150 per night. No one told us this. We certainly didn’t get extra pool chairs. Felt ripped off, soured an otherwise decent trip.
DONT COME HERE
the front desk girl was so incredibly rude and we will not be coming back. Richard and Gianni were amazing. Go to any other hotel beach and you will have a way better experience. Will not be coming back !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
Terrible, 0/5 would not recommend
My friends and I had an awful experience with horrible customer service at the W hotel. They doubled the prices of the beach chairs. They refused to give us towels and told us we could walk to Walgreens if we wanted towels. They also wouldn’t give us an umbrella. The only highlight was some of the staff. Gianni, Richard, and Josh were great. The girl was incredibly rude and should be fired.
Lady at the towel stand was very rude
My friends and I came to rent chairs on the beach, and the lady at the stand was horribly rude. She told us to walk to Walgreens to get towels. Very weird experience, I would definitely not recommend coming for a day to my friends as long as that lady is still working here. Gianni, Richard, Richard, and Joshua were great though.
Great Hotel
I have been staying at the W South Beach since it opened, and it is one of the few hotels in Miami which has gotten better. They have redone the rooms, so I think it is now the nicest hotel in Miami Beach. My W Insider was Sajaa , and she made the trip perfect. From making sure the room was the one I wanted to booking an impossible reservation at Delilah— she was able to make it all happen for us. Highly recommend if you are going to stay in South Beach.
Leo The Professional
I have stayed at the W many times before: always a pleasure. However, this time, I wanted to highlight the exceptional service the day time pool manager, Leo, provided. Leo is a delight - each and every request was happily take care of by Leo…. Thanks Leo… looking forward to my next visit. SXD
awesome
I love this hotel, the staff is great , Ian at the beach was great he was always making sure that we were ok and enjoying, definitely the best hotel in miami!!!!
Luxury by the Beach
"I had a wonderful stay at W South Beach! The hotel's modern design, beachfront location, and attentive staff made my visit truly enjoyable. The rooms were spacious and well-appointed, providing a comfortable retreat after a day of exploring Miami Beach. The hotel's amenities and dining options were also excellent. I highly recommend W South Beach for a luxurious and relaxing getaway."
5 Star Service
Stayed here many times as its our favorite hotel in South Beach. Great Pool, amazing breakfast, lobby, fitness center all amazing. We used the beach chairs this trip and had a great time. I wanted to take a moment and shout out one of the Managers - Marcus. We were walking down the hallway, and he saw us (clearly we were checking out), he paused his brief training session with 2 of his fellow team members, and walked us down to the front desk. He rolled my gf's bag down as well! Stellar service, above and beyond what we would have expected. Kudos to you and your team Marcus. Note that all the team members this stay/trip were exceptional. Keep it up W SB.
Ian on the beach great guy.
Ian on the beach great guy. Very attentive and very nice. Set us up close to the Atlantic. Stopped back to check on us. Made it a great morning.
W south beach - Anhony
I came with my friends, and Anthony helped us and we had the best day! Great great service from him! The chairs were amazing and Anthony helped us out the entire day!
Anthony's Service
I always come to Miami on A business, but it is my first time to South Beach. He made my experience unique with his service and making my life easier as I am overwhelmed with the beautiful view of South Beach. He got the server immediately, provided the towels, and made sure we are set.
One of my favorite hotels ever! Ann at check in is so
One of my favorite hotels ever! Ann at check in is so pleasant and thorough, she answered all of my questions and got us checked in easily. Tyler, Danny, Juice and Ian at the pool and beach were always ready to help. I'm so glad this stay solidified W South Beach as one of my favorite properties, despite being under Marriott now. The rooms here are so gorgeous with the most amazing view and amenities/grounds are meticulously kept. See you soon, W South Beach.
Loved everything about the W South Beach!
This is my first time visiting Miami for a conference at the Fontainebleau. I opted to stay at the W as the Fontainebleau had a lot of bad reviews, and for the price point, I was looking for something comparable. The W South Beach exceeded all my expectations, and I am glad I stayed here. The property is beautiful and chic, the pool and beach are well taken care of, and the staff is super friendly and provides excellent service. All the hotel staff, from the bellmen to the front desk and the housecleaners, take time to say hello and welcome you. They all ensure you know they are here to help you should you require anything. Now the rooms—wow. I stayed in an ocean-view room with a balcony. It had stunning views, comfy beds, and excellent water pressure in the shower. The mini bar and snacks were well stocked. Room service had solid options, and the turndown service chocolates were tasty. The W also provides bottled water each day at Turndown. Additionally, I arrived well before check-in and was given access to the dressing rooms. The amenities in the dressing rooms were also lovely. I could change into my swimsuit to lounge by the pool while waiting for my room to be ready. Should I return to South Beach, I would 100% stay at the W again. The only negative thing I can think of is that I wish my stay was longer.
One of the best 5 star hotels on South Beach
The W is fabulously located on South Beach, walking distance to the Art Deco area and the shops, bars, hotels and other attractions. The rooms are fabulous (we had an ocean view suite) and the views up and down South Beach are simply stunning 🤩 A fabulous pool area with ample beds and cabanas (expensive to hire like everywhere in Miami) and a great private area on the beach. Pool and Beach drinks and food service are first class. The bars and restaurants are the only area that let the W down if you are after a buzzing party atmosphere. But you are 3 minutes away from many incredible bars and restaurants. The hotel staff are amazingly helpful and they even helped us take home a little special memento from the hotel that we wanted to remember our time in Miami. Fabulous and hard to fault.
Subpar service at a hotel with very loud construction
W Hotel review Let me start off that I made a mistake of booking a later date than the one intended. Instead of correcting the reservation immediately, especially at 66% capacity and arriving around 4pm, no rooms were available apparently. No one at the actual hotel could remedy the situation, so instead I had to call a Bonvoy number as a platinum member. Which also did not get recognized or acknowledged at the hotel until a manager came. Even though I saw a whole role of desks that said “Bonvoy.” I never did figure out what those gentlemen did other than direct me elsewhere. My personal concierge Blanca came to apologize and promised that she would call when the room was ready in 30 minutes. 2 hours in the hotel lobby later, no one from the hotel approached us, offered any area to wait versus the small two seater right in front of the check in. A manager finally came by to say that the room was ready and that a $200 F&B would be applied upon check out. That also was a nightmare as I had to retelll the whole story to a new employee in order for her to apply my discount when checking out. I stayed for one night, and was very excited. Between the super late check-in, no dedicated Monvoy platinum and above help desks to help expedite any issues, super loud construction starting early all day, and what looked like very dated pool cabanas - don’t think there’s much to enjoy outdoors. Also, if you’re wanting anything from room service, expect about an hour or more. Even for something as simple as 2 drinks and a double shot of espresso. What a shame as I had high expectations, and the suite we did end up getting was beautiful. I used my points and upgrade. I would not pay the regular rate for this hotel.
Not up to expectations
Upon arrival - and despite announcing by email our slightly early arrival time - we were informed that the room was not ready. (later we learned that housekeeping doesn't even start until 10am). Then after waiting 2 hours there was an attempt to scam us out of our upgrade and suite night awards and put us in a standard room, which I of course resisted and asked for the situation to be escalated. Finally after almost 3 hours we got the intended room. The room was very nice - a 1 bedroom suite with partial ocean view and a small 2nd bathroom which is very convenient for the family. The gym is also very nice and well equipped with a nice variety of equipment, dumbbells, cardio machines, etc. It was one of the highlights of the visit. Food and room service were very good quality although ridiculously overpriced. The cheapness of the management and the lack of control Marriott now has of it's hotels shows up in several areas: - No free breakfast for Titanium members. Only a 40% discount on the grossly overpriced breakfast menu, which puts the cost of breakfast at just slightly more than the nearby restaurants. This is atrocious and should be rectified by Marriott corporate. - Housekeeping obviously works only limited hours. That was the cause of our late check in as mentioned earlier, but we also asked for housekeeping one day during the time we were out for breakfast and it didn't happen - the explanation is that housekeeping doesn't start so early. - $75/day resort fee for essentially nothing, or as my wife and I decided, a $75 cup of coffee each morning. - Reception is small and there's always a queue due to size and limited staff. Why try to save money by upsetting people on arrival? The pool area is cramped and small. Pool itself was heated nicely but the area really feels like people stacked on top of people. Beach area is OK, but it's a public beach and there were drunks and druggies out there among the guests, and apparently they have more rights and privileges than guests. For a $1000+/night hotel, there should be no service flaws, no extra charges, proper treatment of elite members, and no signs of "skimping" by management. Hence the 3 star review. We would not go back.
The W Hotel Miami Beach is a luxurious oceanfront hotel
The W Hotel Miami Beach is a luxurious oceanfront hotel located in the vibrant South Beach neighborhood of Miami, Florida. Known for its modern design, upscale amenities, and trendy atmosphere, the W Hotel offers a stylish and contemporary experience for guests. The hotel features a range of accommodation options, including rooms and suites with sleek and modern decor, comfortable furnishings, and stunning views of the ocean or city skyline. Guests can enjoy amenities such as plush bedding, high-speed internet access, flat-screen TVs, and minibars. The W Hotel Miami Beach is also home to several dining and entertainment options, including a signature restaurant serving innovative cuisine, a rooftop bar with panoramic views, and a vibrant nightclub with live music and DJs. Additionally, the hotel boasts a spa, fitness center, outdoor pool, and direct access to the beach, providing guests with opportunities for relaxation and recreation. With its prime location on Collins Avenue, the W Hotel is within walking distance of South Beach's renowned shopping, dining, and nightlife destinations, making it a popular choice for travelers looking to experience the best of Miami Beach.
Anna and her team could not have made our stay more
Anna and her team could not have made our stay more enjoyable. Her commitment to her team and the guest experience is unmatched by any other I have experienced at other SOBE hotels. From the moment we got to the pool Anna and her team's attention to details may have gone overlooked by other guests, but not us. Something as small as always coming back to a dry towel is a small gesture that is both thoughtful and allowed me to feel even more relaxed. As the head of HR for a large company I can't help but listen and observe leaders; and Anna is an amazing leader. From the moment her team members arrived she gave them clear and specific instructions to ensure an elevated guest experience. She did so with kindness and assertiveness ensuring that everyone, including the guest, were set up for the best day possible. If Anna would move to Pittsburgh I would offer her a leadership position without hesitation. She possesses skills that I struggle to teach executives. She is someone that I would have my eye on for advancement in the very near future.
Bar options great at the W South Beach.
Love that you can get drinks at the pool bar even if you are not staying there. The dining area on the other side of the courtyard has great outdoor space. Love anything South Beach and love anything W Hotels. Check it out if you're in the area.
Nothing bad to say about this place.
From the moment I walked in until the day i left, all staff were way above the normal service of any hotel I have visited. Yes, it's a bit pricey...but the service and ambiance was perfect for us. It is just north enough of south beach that is safe, yet still walking distance (just over a mile.). The first night we opted for using the complimentary hotel car and then realized it was walking distance. The bar was poppin with a band and drinks were decent. The breakfast is the only gripe. For the price of the rooms, and the prices on the menu...you'd think the food would be top notch. It wasn't. Overpriced, subpar, and staff did lack here. Chicken sausage was served to one person at my table, but the same sausage at buffet was labeled as pork. I pointed this out but server didn't seem interested. If I visit Miami Beach again, I'll likely try another hotel, but only because there's so many to choose from. But I would recommend in general.
I had a disappointing experience at the W Hotel due to
I had a disappointing experience at the W Hotel due to inaccurate information provided at check-in, leading to billing errors. In addition various mistakes throughout my stay. They just have a standard "we are sorry " reaction. I appreciate the apology, but the goal should be not to make the mistakes in the first place, 10 apologies in 2 days, just look like they got that part. . The lack of attention to detail and mismanagement left me unsatisfied with the overall service.
We only stay here when we're in South Beach.
With that being said, every time we have stayed there it has consequently gotten worse. This past trip, I vowed would be our last stay there. Upon checking in I greeted the desk attendant, yes I said hello. I asked for a complimentary room upgrade because of my Marriott status and was told, "unfortunately, you've requested a high level room and all of our upgrades are on lower levels so we can't accommodate you today." The right thing would have been to offer me the room regardless. We had booked a cabana before flying in, and plans changed, we no longer needed the cabana. Pool attendees told me I could cancel free of charge since it was early. Front desk was like "nope, they're wrong. Full charge if you don't take the cabana today." Not until I raised hell and spoke to a manager did they remove the charge. We went to the pool, nobody approached us, or offered menus. I had to ask. I watched a young pool employee openly flirting and catering to a group of females the whole time while we sat around looking for someone to give us some menus. At the beach they tried to sell me a day bed, "how about we lower the price?" I explained we wouldn't be there that long and wouldn't need a day bed. I totally understand the hotel isn't as busy around this time and needs to upsell but everything came off so unprofessional. A relaxing two day trip turned sour and stressful because of lack of attentiveness and customer care. I couldn't wait to check out, and go home unfortunately.
Rented a chair and umbrella on a beautiful Saturday morning.
Everyone working the beach was so attentive, nice, and consistently checking in. You are greeted with a menu and towels. I had their guacamole dip and a coke. It was such a nice refreshing kick to my experience. Will definitely go back!
If your planing a stay in South Beach and want great views
If your planing a stay in South Beach and want great views and awesome service then W South Beach is you place. From arrival to departure the staff was amazing. The hotel is beautiful inside and out. Upon arriving we were greeted by Joe the bellman which he assisted us with our luggage and was very knowledge about the area, such as restaurants at the hotel and around the area. He gave us great recommendations. At the front desk we were assisted by Maria who did a great job at checkin us in. Once arriving into the room you have a hallway which to the left is your bathroom and shower and right your closet area. Passing the hallway you'll have your bed and tv. Past the bed your lounging area with a sofa and two single seated sofa seats. Then the best part the patio area over seeing the beach and ocean. Fabulous views. We also experienced the pool area, super chill and mellow. Drinks are amazing and refreshing. Once you head to the beach you have staff assisting and arranging you where you can sit and enjoy the sun and warm water. The housekeeping team also did a fabulous job. We stepped out of the room and by the time we came back our room was serviced. Again if you want to have a great stay in South Beach I highly recommend the W. Great hotel and 5 star service
Mel helped me out a lot.
Very excellent service. I'm so elated how i was treat definitely will be back again. One thing is missing is music. Music is calming and relaxing hopefully when i come again you guys will have music. Other than that the service was superb.
Miami Beach's Best Hotels that are most frequently booked by customers of W South Beach
Ranked #15 in Miami Beach's Best Hotels.
Prepaid Reservation Fee
By 👻 @CivilizedCard10, 07/06/2023 5:26 pm
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When you sell a reservation that has a prepaid fee AT takes a commission on that fee. This doesn’t really make sense because it’s an expense the seller incurs not part of the profit that is shared.
For example:
Carbone NYC fee to book table for 2 is $108.88
If you sell it for $200 on AT you get $140 from them.
Your net profit is $31 and AT collects $60 in fees.
It would make more sense not to charge commission on the upfront fee as this creates a disincentive and results in higher costs for buyers.
2 Answers
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Don't like the Answer? Add another one. |
Answer from 🥩 @FamousStation67 (07/06/2023 6:51 pm)
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Agreed. Ultimately not addressing this month after month is clearly resulting in a drop in certain venue’s rankings & sales.
6 Comments
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By 👻 @CivilizedCard10 (07/08/2023 3:03 pm)
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By 🍑 @BraveCloth47 (07/07/2023 9:32 am)
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By 🧿 @DefendableJump50 (08/20/2023 3:21 pm)
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By 🥩 @FamousStation67 (07/11/2023 10:39 pm)
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By 👻 @CuddlyRice61 (10/13/2023 1:15 am)
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By 👻 @EarthyCook75 (11/05/2023 1:15 pm)
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Answer from 👻 @LaudableSupport16 (10/23/2023 11:47 am)
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I agree to this!
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