Very close to being amazing - Waldorf Astoria Beverly Hills - Trade Reservations
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Beverly Hills's Best Hotels that are most frequently booked by customers of Waldorf Astoria Beverly Hills
🙂 4/5 - Very close to being amazing
By 👻 @silverm0623, 05/06/2022 3:00 am
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Been looking forward to staying here for awhile and this WA property mostly delivered. First the negatives: Check-in was less than ideal. I was hoping to PAY for an upgrade to a better room but was told the hotel was "booked full" even though online showed plenty of rooms being available. There just seemed to be a lack of confidence at the front desk on how to do this, however after arriving at our room I noticed it was not the one I had picked on online check-in and faced south instead of Beverly Hills like I had picked. The central concierge on the phone was able to fix when I reminded them I was more than happy to pay for an upgraded room. All of this wasted one hour of our time at check-in when it should have been a more seamless check-in for a WA (I was literally waiting downstairs for half an hour to sign the paperwork for the paid upgrade...). Dinner at JG was good however the food didn't seem to agree with us that night for some reason... Service on the Rooftop for a nightcap was quite good, however it was annoying that as a hotel guest, the tables with a view were for people dining and there was no view if you were sitting at the bar. For the room, it was a little annoying you had to call for an ironing board and iron as well as a steamer. Furthermore, the iron and steamer were frankly very cheap (Black and Decker) for the caliber of this hotel so it would be nice if they'd invested on higher quality ones because they did not work very well. The iPad of our room kept malfunctioning so it seemed more of a hassle and Alexa was very limited on what it could do. Now for what made this WA great: Housekeeping was really on point with turn down service ,cleaning, and stocking room amenities. Also the staff that mans the concierge phone line if you have any issues or request were extremely top notch and knew how to handle virtually and request with a friendly can-do attitude. Valet and front door staff were very friendly and fast. The young man who was working the pool was extremely friendly, remembering us from multiple days and always checking in to make sure we were happy. Views from the hotel were amazing and the rooms were extremely well appointed. Overall it was a very good stay but fell short of being amazing.
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