What a horror. - Wally's Beverly Hills - Buy Reservations
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Booked 1 times by Wally's Beverly Hills customers.
Ranked #2 in Beverly Hills's Best Restaurants.
🤮 1/5 - What a horror.
By 👻 @Claire W., 03/24/2023 3:00 am
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Worst service I've ever experienced. A group of us came here for my best friend's birthday. Initially we went to a table in the back and ordered drinks. After we finished the first round of drinks, some of the people in our group wanted to check out the scene at the bar that's up at the front. Not thinking anything of it, several of us went over to the bar- for a brief moment (while two of the people in our group stayed at the table). We were planning on coming right back to our table. We had only been over at the bar for 5 minutes before our waiter came up to us saying "no one is sitting at your table anymore, and I would really like to make some money tonight" with this statement there was also a subtle, but clear, insinuation that he thought we were going to dine and dash. Even though when I walked back over to our table one of our friends was still sitting at our table. I guess they had gone to the bathroom while we were up? Well maybe if the waiter had been paying any attention to our table he would have noticed that being the case. Instead he chose to create a dramatic, unnecessary situation. If he had just played it cool and not immediately freaked out everything would have been fine and he would have made his money, but by being presumptuous and rude he didn't make any tips. Self fulfilling prophecy. I don't pay for attitude boo. When we, in a calm and respectful manner, called him out for his behavior HE, instead of having an adult conversation with us, immediately pulled a Karen said he would send the manager over and abruptly turned and left the table. No one in the group wanted it to go there, but there we were... 20 minutes passed and the manager finally appeared at our table. We explained the situation and he apologized and said he would send a complementary birthday dessert for my friend to make up for the trouble. Get this. When this "special" dessert arrived it's just three pitiful scoops of plain vanilla ice cream. The saddest apology dessert I've ever seen. It seriously felt like a joke he was pulling on us! Well! We look over to where the manager and the rude, instigating waiter were standing (huddled in the corner) and talking. We saw them glance several times at us and they were clearly snickering at my friends and I. It made a bad situation worse. For the rest of the night ALL the servers ignored us and didn't bother to get drinks for us that we wanted to order. My friend's boyfriend finally had to get up and get a server to give us our bill. We still would have been sitting there if he didn't- I'm sure. This is supposed to be a classy spot, but instead of professionalism we were forced to interact with a manager and a waiter who were the embodiments of vindictive, petty children. This isn't a cool kids club- it's just another wine bar restaurant. MAKE IT MAKE SENSE BOO.
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