Very sad that the third generational ownership couldn't - Wally's Desert Turtle Rancho Mirage - Buy Reservations
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🤮 1/5 - Very sad that the third generational ownership couldn't
By 👻 @Abraham G., 07/05/2022 3:00 am
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Very sad that the third generational ownership couldn't maintain the quality and professionalism of the previous two. To be fair, the market has changed. However, at one time the grace and sophistication that was "once Wally's" no longer exists (indeed, only the fixtures suggest any gentility). In my opinion, the food quality dropped several years ago, but at least the warmth and service level managed to continue to be acceptable. However, Wally's Desert Turtle is now merely a shell (pun acknowledged) of its former self, and, many might suggest, it's simply because the current owner/ manager simply doesn't have "the right stuff." Unfortunately, that lack of knowledge and charisma ricochets up and down the food chain (yes, another pun, I know), from bussers to servers and, it would seem, into the kitchen. Everyone seems to be going "only through the motions," and it's only the reputation of the establishment, once an excellent one, that still shines.During our last visit, we were promptly seated, but not at the table (or even area!) we requested. After an eternity, we ordered cocktails, and soon thereafter starters and mains. However, there was no enthusiasm or delight in the service, and the meals were all hum-drum, if not disappointing. Some were bland; some were overseasoned (maybe it was just a bad day for the kitchen?), and some came out entirely wrong. Unfortunately, a bit too much of the "Aren't you lucky to be here and dine with us" mentality was present, throughout the experience. Were we lucky? Yes... to have experienced Wally's over the decades. However, it wasn't lucky for us the last few times we visited, and, very sadly, our future visits will be less frequent. Some restaurants are managed the way a great conductor "manages" an orchestra, with all of the components and talent coming together, in harmony and resonance. However, Wally's has descended into just a lot of noise, little in tune, and not realizing that its decline in all categories (except the secor) is a downward spiral that may have a disappointing ending. So sad.
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