We were really looking forward to our stay here. - West Beach Inn, a Coast Hotel Santa Barbara - Trade Reservations
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🤢 2/5 - We were really looking forward to our stay here.
By 👻 @Melissa B., 08/27/2022 3:00 am
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The website made it sound like a great little inn right in the heart of downtown. Perks: location was GREAT, rooms were clean, in room coffee was strong (major plus), and jacuzzi was nice, big, and heated. Could use major improvement based on what's advertised on the company's website: - Pool was always cold (we were here in August) and always had a terribly large amount of termites, bugs, and leafs in it- Continental breakfast was incomplete and they were "out" of many items- Continental breakfast did not come out on time (30 min late) and hotel guests were crowded in the lobby waiting- Complimentary wine and cheese afternoons had wine but never any cheese/crackers- AC in our room didn't work and a staff member had to come troubleshoot the system right away (worked fine after that but walked in to an 80 degree room)- Vagrant man lurking in parking lot and at front doors of rooms (had to call front desk)- Needed coffee pod refills for the second morning of our trip as we were up by 5:30am with our twin toddlers, coffee was a must, so we called the front desk at that time (told us at check in they would be available 24/7). The front desk attendant told us he was too busy making the front lobby desk coffee at 5:30am to walk over 2 pods to our room and that someone would be able to deliver the pods at 7am (50 steps away from front desk). My husband had to leave the room to go get the coffee from the front lobby at that time. For tired parents on vacation, this was just really disappointing customer service. I generally don't leave negative reviews, but paying almost $500 a night to stay here, I feel the Inn could make some worthwhile improvements to make it feel as though you were getting your money's worth. Unfortunately, I don't think we would ever stay here again.
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