Such a disappointment! - Westerns Laundry London - Buy Reservations
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🤮 1/5 - Such a disappointment!
By 👻 @Carmel M, 09/28/2023 3:00 am
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Really disappointing visit, the staff were either too busy or just plain bored to engage with customers. To order food we were advised to take a photo of the blackboard, no printed menus. One starter was sent back as we had the vegetarian pasta option that arrived cold. It was reheated and came back burnt. Main course was sent back as also cold. When sending second course back the waitress response when asked is this acceptable to have to return food twice , I am getting it re-heated what more do you want me to do! Restaurant far too dark to the point you couldn't see the food you were eating. It's ok to get things wrong but it is how you deal with correcting things is the issue. Western Laundry failed miserably on both the quality of food and the quality of service.
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