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🤮 1/5 - Bad experience
By 👻 @Christina B, 07/06/2021 3:00 am
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Hello. We had a reservation at the restaurant at 5:45 and we arrived almost at 6:15 as we came from Time Square. We arrived and sat inside as it was booked about 5 minutes later the weather changed and a strong storm started, the people outside came in after the things flew and there was some broken glass. I know it's not the restaurant's fault. But the order was taken after 50 minutes because of what happened and we know that the table is supposed to be reserved for 90 minutes normally. But we came to celebrate our wedding anniversary and it was our last day here. We didn't feel like we were celebrating and the waiter came 20 minutes after bringing the order with the bill (meaning pay and go). We paid and there were looks from the waiters, get up and go. After we got up, I went to the official and told him that we did not feel that we were celebrating and that the service was not good. They suggested that we drink two glasses of champagne, we thanked them and went. Unfortunately it is supposed to be a high quality restaurant and because of that I chose it to celebrate regardless of the weather, it is supposed to take care and it is not our fault that we ordered food after 50 minutes. I am very upset and have never enjoyed and will not advise anyone and will write in a trip advisor about what happened. Sorry for the harshness. You did not serve as you should.
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