Booked a large party reservation one month in advance for - Wusong Road Cambridge - Buy Reservations
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🤢 2/5 - Booked a large party reservation one month in advance for
By 👻 @Ajay N., 02/26/2023 3:00 am
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Booked a large party reservation one month in advance for my birthday dinner. The only slot I could get for 8 people was at 9:30pm, which was a little late but I didn't mind. When we got there we were seated upstairs by the bar on barstools, and the table was half under the light half completely dark. I loved the ambiance of the restraint but out seating was so odd and uncomfortable. The service was pretty abysmal. He took our drink order and didn't come back until around 10:15 to take our food order. When we finally ordered, at 10:30 he put our check on the table before the food even came. When the food came at 10:45, they brought out dessert for me for my birthday at the same time (that my friend asked for to finish the meal). It was clear that we were being rushed but no one had communicated with us to tell us why. Finally they told us we had to eat within 15 minutes because the upstairs closed at 11. What?? If we were informed of this (even at the beginning of the meal) we could have planned things better. Even still, with not taking our food order for 45 minutes, there's no way we could have eaten in time to get out by 11. So why have an appointment slot for 9:30pm? And there was nowhere to indicate upstairs versus downstairs and the time constraints for each. The food was average, there were some hits and some misses. The group liked the Dan Dan noodles, and the Bao buns. The drinks were pretty good as well. We did bring up all of these concerns with management who was nice and responsive to the situation and took appropriate corrective action (after the fact). I may come back just to the bar at some point but the way we were treated by the server left a sour taste in my mouth.
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