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🤮 1/5 - Not the place it used to be
By 👻 @sam2300, 06/13/2022 3:00 am
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We've visited Ascend several times. It was always the go-to place for special occasions. We recently went there to celebrate my husband's birthday. The trouble began almost immediately. First, the sat us at a table where the sun was shining directly into my eyes. At first, I let it slide because it was a window table and I had sunglasses and I knew the sun would move. But when they lifted the blinds, the sun was directly in my eyes and I asked three people for the blinds to be closed. All said they would; none of them did. One of the people we asked was the person responsible for raising the blinds in the first place. Second, when the server came by, she seemed disinterested and spoke so quietly, we couldn't hear anything she was saying. One thing you have to know about Ascend, is that in plays music quite loudly. And it's not soothing music, it's quite jarring. One of the problems with Ascend is that they are really two different places: a fine dining establishment and a meet market for millennials. The music is designed to attract the latter. Anyway, on this particular night, the music was loud and the patrons were rather raucous, making it VERY LOUD. My husband and I had to yell just to have a conversation. We noticed our server at other tables and she would bend down to talk to her guests. She didn't do that for us. So, we ordered oysters, an oyster shooter, and two appetizers as well as two entrees (of the most expensive wagyu). Our server said the oysters would come out first, followed by appetizers, and then, of course, the entrees. Within five minutes one of the appetizers came out, following almost immediately by the oysters and our second appetizer. Our server knew we were sharing all of these things and yet everything came out basically at once. We felt like we were being rushed and that there were looking to turn the table as quickly as possible. After the appetizers and oysters were cleared, we ordered wine to go with our dinner. My husband was served his wine; I was not. In the meantime, our entrees were served. Although we ordered the steaks medium rare, the came medium (our steaks were $151 and $204). The presentation was awful. Both steaks looked like a chunk of coal on a plate. Although the steaks were not what we ordered, we didn't send them back because they were moist and tasty, although not as good as we had had in the past. I was halfway through my entree when my wine finally arrived. After our plates were cleared, we expressed an interested in dessert. Fifteen minutes passed before we got a dessert menu. We place our order. And waited. And waited. We called over a busboy and said we'd been waiting 25 minutes for dessert and wished to cancel our order. Finally a busboy comes by with a dessert and gets ready to place in on our table, but as it wasn't something we ordered, we said "We didn't order that." He takes it to our server and she sheepishly comes to our table and says "This is a special dessert for your birthday." About five minutes later, the desserts we ordered came, although we no longer had any interest in them whatsoever. The restaurant did comp the desserts, but the bill came to $555 for what was a frustrating experience. We won't be returning.
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