Excellent food but service not at par - Atout Singapore - Buy Reservations
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😒 3/5 - Excellent food but service not at par
By 👻 @roltraveler, 07/19/2021 3:00 am
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We thought we we give it another chance, as the food was great last time we went, compared to before. This time the food was excellent! We had the Belgian endives salad, escargot and the Wagyu beef stew. All really good.
However the service quality is not adequate for a restaurant of this price level. The staff turns the restaurant ambience into a fast food feel as they are not really listening and rushing around. Had to get up 4 times because they always forgot something or switched back on a very strong aircon. They did not even ask if we were happy with the food. Poor staff training & management. And playing funny techno music from random Spotify playlists didn’t really help to improve the ambience. Charging $450 for 2 pax incl wine, this restaurant really needs to work on its service staff quality.
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