Reminded 4 times before next seating! - Atout Singapore - Buy Reservations
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🤮 1/5 - Reminded 4 times before next seating!
By 👻 @Daisy, 09/02/2022 3:00 am
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The food was ok. What made the dinner experience extremely unpleasant and distressful was that we were reminded to leave four times before the next seating at 8pm – first upon arrival, second and third throughout the dinner, and finally at around 7:50pm, we were shocked to be presented with the bill. Before 7:50pm, we were asked what dessert and drinks we would like to have. We ordered a Crème Brûlée and two pots of Earl Grey. When we were presented with the bill shortly afterwards, we were under tremendous pressure to consume all that we had just ordered including our leftover wine in 10 minutes. There were guests at two other tables who were already seated before we arrived, and it was puzzling why we seemed to be the only ones targeted to struggle with our dinner. The high frequency of interruptions to our dinner was very disruptive to our conversations. In fact, this was the first in my life growing up in Singapore where I have received 4 dinner deadline reminders before the time was up. We also noticed at the end of the dinner that not all ladies were given baskets to put their handbags into. The lady beside our table had her bag placed on her laps all throughout her dinner, while ours were placed on the back of our chairs which could not prevent them from falling off due to the open backrest. By the time the bill was presented to us before 8pm, we had already lost our appetite. We obviously could not finish what we ordered having to deal with the continuous stress that made our stomachs a little sick. At around 8:30pm, there were a handful of empty tables, and that made us wonder more about why we seemed to be the only ones pushed. The manager came over to apologise about the repeated reminders to leave and offered to waive off one pot of earl grey. Yes, one pot of tea. Not only will this compensation of tea not bring us back again, it is a shame that we will not be able to recommend it to our friends. We left with an awful memory of what happened at Atout on a Friday night. This is definitively not the service standard of a restaurant – a French restaurant. There is certainly a lot of improvements the restaurant has to look into if it wants to maintain good class service and remain competitive in the market.
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