This review is not for the food since I really enjoy the - Bareburger New York - Buy Reservations
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🤢 2/5 - This review is not for the food since I really enjoy the
By 👻 @Aarti G., 04/28/2020 3:00 am
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This review is not for the food since I really enjoy the burgers. This review is for poor customer service and company policy. I ordered an El Matador burger with an impossible patty and a bison burger for my husband. The restaurant called to tell me they ran out of impossible patties and asked if I wanted anything else. I said no because I don't eat beef. I then asked to cancel my order and the restaurant said ok. However, I never received my money back. It is normally a restaurants policy to provide a refund for a cancelled order but the restaurant and corporate support absolutely refused. This is completely unacceptable. The restaurant didn't have the patty I requested, I cancelled my order, and did not receive any food. I should receive a refund! It's a shame because this place is going to lose way more money now by losing me as a customer and it's really a shame because I do like the impossible burgers here.
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