Never been treated this way at Craig’s before - Craig's West Hollywood - Buy Reservations
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🤮 1/5 - Never been treated this way at Craig’s before
By 👻 @MTVandend, 09/15/2021 3:00 am
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We have been coming to Craig’s whenever we are in the LA area for many years. A homey place with an old school vibe, and we often find ourselves dining among Hollywood celebs which is enjoyable. To say that this was our worst experience is an understatement. Our concierge at the Beverly Hills Hotel booked the reservation for us weeks ahead, and yet upon checking in, we were immediately shoveled onto their “outdoor patio”. This new patio must’ve been built for Covid, but feels very much like being purposely hidden from view. You cannot see any part of the restaurant from here - no ambiance, no banquet seating, no dim lighting. It feels like being segregated from the “real” customers, and like you are nobody to them. Disappointed, we asked if we could please dine inside as we have always done, and were told NO. (It was hopping inside btw, when I used the restroom I felt like I was trespassing on the “cool kids party” that I wasn’t allowed to attend.) Meanwhile, we were stuck on the patio, so ordered some drinks, which were delivered within 2 minutes (my husbands’ Old Fashioned was shockingly bad btw). I had literally had 2 sips of my champagne when our food came - 3 minutes later! They’re trying to rush us along, and shove us out. We were really shocked.
On this particular trip, we were staying in a suite at the Beverly Hills Hotel. We’d lunched at Nobu Malibu, had dinner at Hotel Bel Air, eaten countless times at the always amazing Polo Lounge - that is to say, fantastic restaurants, and great customer care. I understand that Craig’s is not meant to be an equivalent experience, and yet I thought I knew what I was getting …as I said, we’ve eaten here many many times, and had a great time. It was just so odd - we’ve never been treated as poorly as this, not by a mile. I understand the notion of trying to have decent table turnover, given the need for less tables to abide Covid rules etc. I also get not wanting “riff-raff” to disturb the elite Hollywood clientele. However, making your customers feel wholly and completely unwelcome? Crazy. To treat customers in this way simply because we are not in the business, is just plain rude. If the point was to ensure people like us do not return to Craig’s, well …mission accomplished. What I don’t understand, is - the pandemic has been hard on many restaurants - is it really financially feasible to alienate your loyal patrons? Truly, if you wish to be that selective about your clientele, why not turn your restaurant into a private Soho House-type of establishment? That would be much better than this insulting treatment.
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