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Le Labo Reviews from The Last Year
Beautiful hotel and great location
Beautiful hotel and great location. Hotel made us aware of the construction in the spa and upgraded our room. Room was a little stuffy but a great overall experience. Staff very friendly and welcoming.
The venue was great place but ...
The venue was great, however, when I came there was massive construction next door or on that street and the access to walk was horrible.
The rooms and staff at the PHNY is why we keep coming back
The PHNY is one of the top luxury hotels in the city. The location is excellent with Central Park a block away and multiple subway lines mere steps from the entrance. The rooms are luxurious and comfortable with bidets in the suites. Housekeeping, room service, Omar (when you call for assistance), Jeffrey, Tony, Alyssa, Mamedieu, and Andrew are professional and at the top of their game. Staying at the PHNY is a luxurious experience that is on the level or oftentimes exceeds the top hotel choices in New York.
Spectacular
It was a great experience of the product presenttaion that we had in this hotel. They have the best staff especially special thanks for pak fahmi, pam Fahri, pak ade and pak himawan for their serving. Fast respond for all of our need. Ready everytime we call. Standby always and they serve the food fast.. Almost none of the empty plate we have..
Superb! Perfected luxury
This hotel was hands down amazing!! We were welcomed with champagne and goodies for our birthdays and anniversary! From the corner suite view across from the Russian tea room and Carnegie hall, to the delicious room service (arrived each time within 15 mins! And arrives in a warmer-so fresh!) to the heated bathrooms floors and commode 😍. The service was top notch! The amenities amazing, modern and luxurious . The location spot on between time square, Broadway shows and Central Park. Have decided to make an annual family trip here! Thank you Andrew Lewis! For making our stay so special ❤️
Never again!
-wrote to hotel, my 6 years old son has birthday- no reaction, nothing in the room for him on arrival! -suite: not clean, 2 Tampons!!!!!!! Under the bed, you can find hairs, dirt, dirty cushions! Dirty windows! -pool area: silicone is fouling everywhere -breakfast: Liliput portions for Extreme prices- a shame! 30$ for pancakes! Orange juice 12-14$ from canister -no Easter treatment for the guests! -the concierge is playing either his iPhone- no good morning! Same on the FO!!!!!!!
The Park Hyatt is NOISY
57th street is busy and the non-stop noise is a by product. The hotel should try something to reduce the noise. No point in staying a beautiful hotel that you can't sleep at. The service was good, the doorman are very friendly. The rest of the staff are simply ok. Fix the noise.
Nothing exceptional butt the toilet
Truly nothing exceptional about this hotel, being Hyatt’s top tier Cat 8 one would expect a friendly warm and inviting atmosphere, it is not! The hotel’s motif is DARK, staffers wear all black and everyone from housekeeping to front desk have earpiece and walkies to talk into like they are secret service. Having never been I called in advance to ask a few questions, one was about their deposit (authorization for incidentals that falls off after your stay) and was told it was $200, upon checkin in they saw a Hispanic in his 20’s and that changed to $300 real quick! Park Hyatt’s “standard suites” aren’t true suites but rooms with couches, Globalists should look forward to a couch adjacent to the bed :) I will give them 5stars on their shitters, they got the fancy Japanese ones that spray your butt clean while simultaneously keeping it toast. And your feet too, the bathroom floors are warmed. Bell hop supervised us lugging our luggage in and out of the property but of course didn’t offer assistance. Overall this place resembles a CULT not a 5star FlagShip luxury hotel it desperately wants to be. There is certainly a scent of arrogance in the air, and I’m inclined to think it more the staff than the rich snobs paying to stay here. Enjoy ;)
Hyatt, our birthday celebration was perfect!
The staff make this hotel what it is: utterly five star. They celebrated our daughter’s birthday with care and attention and lovely touches. They made sure our room was so special. From the porter who stored our luggage to the housekeeping professionals that were never seen but did so much, this was a very memorable stay. The pool is straight out of a movie and it was well appointed while also not feeling stuffy. The locker rooms and fitness center were impressive.
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