How can a meal be so bad? - Proxi Chicago - Buy Reservations
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🤮 1/5 - How can a meal be so bad?
By 👻 @Robert G, 01/19/2020 3:00 am
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We ate here on November 2 and had one of the most miserable dining experiences in recent memory. Figuring it was the progeny of nearby Sepia (where we have enjoyed many excellent meals) and a current addition to Eater 38 Chicago, it seemed a no-brainer choice for a special dinner with out of town friends and family, all of whom are foodies, including a former restaurant manager. We were sadly mistaken.
From the awkward mistart in the reservations process (initially told nothing was available, then told later that something was available, giving us the wrong reservation phone number for the restaurant and an inability to provide an email confirmation for the booking) it only went down-hill after that.
First off, the menu is a bizarre, seemingly random hodge-podge of "small plates" from cuisines with little coherent relationships or taste profiles. It felt like the chef cruised the "international aisle" at the local grocery store for inspiration and menu planning. More annoyingly, almost every "small plate" is NOT meant for sharing which smacks of shameless check padding. The server advised we had to order multiples of practically each item so that everyone at our table could get a taste.
Second, many of the dishes were not well prepared and several close to inedible. This was not a soft or recent opening - the place has been open for 2 years and has a great pedigree but it was clearly the D- team in the kitchen. The hummus was "meh," octopus substandard (chewy and incinerated), the pork shank tough and sinewy with a questionable odor (it seemed well past its prime, stale as if reheated or previously frozen), the whole deboned fish full of bones, and the sad lamb kabob dry and cardboard-like.
Third, we can't imagine how the server has managed to hold unto to his job...he flubbed every aspect of the meal from a messed up drink order, failure to timely provide a GF option for the hummus (lettuce leaves that came out 10 minutes after the dish arrived), not clearing plates between the larger proteins (our fish sat and got cool for over 5 minutes while we waited for fresh plates and new set ups) and completely forgetting the potato dish that he insisted we defer to have with the larger protein...and when it came it was so salty as to be inedible.
Lastly, the interface with management was less than optimal and not customer-oriented. After the server disappeared again (he was MIA most of the evening), we asked for the GM and instead got the cowering wine manager who stopped by and then promptly scurried off, hiding behind the service station. When Elmer Stunkel (the GM) finally appeared, he asked if he could "make it up to us" - we said we were not interested in dessert nor more courses and were ready to leave. He said he'd review the bill and came back with some selective bill reductions. In our view, he should have written off the bill and invited us to return another night and try it again...sadly they won't get a second chance with us.
There are many excellent places in the West Loop and no compelling reason to eat at Proxi. Give this a pass...it is the Emperor's New Clothes of trendy dining.
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