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London's Best Restaurants that are most frequently booked by customers of San Pietro London
🤮 1/5 - TERRIBLE CUSTOMER SERVICE.
By 👻 @Travel231004, 12/29/2022 3:00 am
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On 14 November 22 I booked a table for 4 people on Christmas Eve at the San Pietro, having heard good things about it. I received an email confirmation for this booking. I had friends visiting from out of town, we were going to Christmas at the Albert Hall and wanted an early supper after the performance. On the 18th December I was shocked to receive an email, directly from St Pietro saying my booking had been cancelled. No explanation just 'we cannot accommodate your booking and have had to cancel'. I called them up to ask why and all I was told was 'there is no booking' ' we are not open'. The person on the phone was very abrupt, and made no attempt to apologise or explain. I understand that restaurants may need to change plans, but waiting over a month after having booked to cancel and doing it in the way they did is a little shoddy in my opinion. It was then a little late in the day to find a table somewhere suitable in the area, which resulted in a ruined evening. No somewhere I will be trying to visit again!
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