I've previously come to this location and was pleased - SUGARFISH by sushi nozawa Pasadena - Buy Reservations
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🤮 1/5 - I've previously come to this location and was pleased
By 👻 @M S., 03/07/2023 3:00 am
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I've previously come to this location and was pleased however knew I would have a problem when the hostess scanned me head to toe when I entered and was told that after I told her what I wanted she would check to see how long the wait was. (I was dressed casual but nice.) I explained that I wanted a Nozawa Trust Me to go and would like to substitute a couple items. She told me they didn't substitute. I told her that I always had before. She said they didn't substitute when customers came in. I asked if I should order through the App because I saw that you could that way. She didn't believe me so I showed her. She went to ask another woman at the back of the restaurant (this woman really avoided eye contact with me) who didn't come to speak with me. The hostess came back to say again they didn't do substitutions. I told her I would find somewhere else to eat. No attempt at customer service at all. No offer to let me order a-la-cart, which they offer. They were not busy and had many open tables. Clearly the new Anglo front of house staff do not like to serve Ethnic people. This used to be a really nice and inclusive restaurant. Bad experience.
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