Picture perfect but not a good experience - Terrace at The Dilly London - Buy Reservations
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🤢 2/5 - Picture perfect but not a good experience
By 👻 @TazBooth, 12/18/2022 3:00 am
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This was a treat for my daughter for doing so well at school. The entrance and service at the front entrance/desk of The Dilly is exceptional and a beautiful Christmas tree/decor was perfect. All this stopped on leaving the lift on the first floor entering the Terrace. The bar and front desk was a mess. Glasses, papers, dirty with lots of serving staff ignoring us standing there. We were not greeted warmly or professionally- we were led to a dirty table half set - whilst other tables looked clean and laid out properly. The table wobbled and it was fixed by a staff member using beer mats. Not what you expect for this type of establishment. We ordered our afternoon tea and they returned later to say my daughters choice of drink was not available. Champagne for me arrived with champagne running down the sides. The afternoon tea arrived - no plates and had to ask, no sugar had to ask, asked for some butter as not a cream fan but 20 minutes later it was declared they had none - in a hotel that had no butter? Tables lay uncleared around us. The afternoon tea was picture perfect! But it did not reflect in taste at all - the savouries were bland, the vegetable themed roll was terrible and we had to leave. The carrot cake was topped with very sour lemon cream. The tea was tepid…. This place could be amazing and all were simple mistakes which ruined what I had hoped to be such a treat for my daughter. We did give this feedback and a discount was applied but no genuine apology. I would have rather paid full and had a better experience. ( your bathroom need some attention also as smells terrible too - drains?) very sad that this was our experience
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