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🤮 1/5 - Worst afternoon tea experience ever
By 👻 @Sean R, 12/23/2022 3:00 am
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Really stunning location, right in the heart of Piccadilly Circus within a grand conservatory. As soon as you enter the building, we thought we were in for something special. How wrong we were. We were shown to our seats straight away, but then ignored for 25 minutes before anyone came to ask us what we wanted (after we called the waiter over). The food was really exquisite - really well presented, intricate cakes and treats. Very tasty food and teas. However, no one came over to check on us throughout the2.5 hours we were there. No one asked us if we wanted more tea, if our food was OK, or anything. It was 45 minutes after we had finished before someone came to clear our table. The ambience was lacking. There was some music playing, but it was quite dark, and lacked any real atmosphere. The staff had no character, and looked as if they did not want to be there. We complained to the manager who very kindly said we did not have to pay, due to the poor customer service we had received. She did offer us a complimentary glass of champagne, which we declined because we just wanted to go home by that point. Would not go back or recommend.
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