Unbelievable Views but mediocre service - Terranea Resort Rancho Palos Verdes - Trade Reservations
Save up to 30% at Terranea Resort Rancho Palos Verdes!
Have someone use their loyalty points to book your stay or buy a reservation from someone who can't make it to theirs.
If there is nothing that fits your schedule, you can bid on your preferred time.
We only list verified Reservations!
All listed Reservations are reviewed by our team before appearing in the calendar or being allowed to answer a bid you place. That's why AppointmentTrader comes with a included Money Back Guarantee for each transaction.
- Any Room Type
- Any Accessible Room
- Accessible Room With Resort Views
- Accessible Guestroom With King Bed & Resort Views
- Any Standard Room
- 2 Double Beds Room (Balcony Or Patio Located In Casita Or)
- King Bedroom (450 Sq Ft Ocean View Tub And Shower 65in Tv)
- 2 Double Beds Room (450 Sq Ft Ocean View Tub And Shower 65in Tv)
- King Bedroom (450 Sq Ft Ocean Side Tub And Shower 65in Tv)
- 2 Double Beds Room (450 Sq Ft Ocean Side Tub And Shower 65in Tv)
- King Bedroom (450 Sq Ft Ocean Front Tub And Shower 65in Tv)
- 2 Double Beds Room (450 Sq Ft Ocean Front Tub And Shower 65in)
- King Bedroom (Balcony Or Patio Located In Casita Or Bungalow Or)
- Any Suite
- Lobby Suite (900 Sq Ft Ocean View 1k With Pullout Living Room)
- Lobby Suite (900 Sq Ft Ocean Side 1k With Pullout Living Room)
- Lobby Suite (900 Sq Ft Ocean Front 1k With Pullout Living Room)
- Shearwater Suite (1800 Sq Ft Ocean Front King Bed Living Room)
0 | 1 | 2 | 3 | 4 | 5 | 6 | 7 | 8 | 9 | 10 |
Rancho Palos Verdes's Best Hotels that are most frequently booked by customers of Terranea Resort Rancho Palos Verdes
😒 3/5 - Unbelievable Views but mediocre service
By 👻 @Nick Vartanian, 03/23/2023 3:00 am
|
Overall, I loved the resort. However, I had really bad service experiences with valet, the pool areas, and was really disappointed in the value of the drinks and food pricing. At a resort like this, I expected fresh fruit juices to be used at some of the higher end restaurant bars but instead we got to see the bartenders pouring juices straight from the Ocean Spray bottles. The pool areas were understandably understaffed given the weather forecast was to be rainy and cloudy but the outcome of the weather turned out to be a beautiful sunny day. However, it would've been nice to see some more management support for the youthful staff that I saw dealing with some difficult situations with dissatisfied guests. As well, it would've been great to offer hotel guests a discounted Spa Pool Day purchase given the other two pools, including the adults only pool, were all closed. Again, understandably so but the make good might be a discounted opportunity for adult only hotel guests looking to get away from the families. Overall, the service was hit or miss throughout the resort. However, some standouts are the bartenders at the catalina Kitchen, I believe Daniel, David and Dustin all were great with suggestions on what to do and where to go. Some things others like to do as well as their own preferences. The internet connection on the wifi throughout the resort and entertainment system in the room were terrible. Thankfully I didn't plan to work from the room and booked a leisure trip as I won't recommend anyone that plans to work from a resort from there. The Entertainment system in the room didn't work all day on Saturday which was disappointing as I wanted to watch the NCAA tournament from the large screen in the room which I ended up connecting my own firestick to the monitor so I could. I utilized the text to valet and it texted me my car would be ready in 5 minutes, so I went down to valet and proceeded to wait another 45 minutes before my car was ready to bring to the front. The unacceptable service is the lack of respect for people's time, the reason a guest utilizes the text to get their car is so they can do other things or be updated about the status of their car being ready at valet. I would've been fine with the experience if the valet SMS text back was "car will be ready in appx 30 minutes". This was a big miss and a large issue for many guests. One highlight has to be the cleanliness of the room and the staff working in housekeeping. My room was always perfect when I got back from going out for the day. Loved the water and turndown service as well. The views on a gorgeous day are unbelievable, it’s almost like you’re in Hawaii or Mexico. The walking trails are really well done and easy for anyone to walk a good 3-5 miles. Being able to hike the walking trails from the beach to the lighthouse. Amazing cliff side views! The spa is something I’d recommend checking out for sure, the best part is the pool access otherwise it’s $60/day for pool only access, so mind as well get a pedicure and enjoy the pool! Services at the pool were great and very attentive. Overall, I would love to give this place another shot! Lots of areas of improvement but the resort is gorgeous
0 Replys
0 Comments |
Be the first to Reply |