Very Disappointed - The Duke of Cumberland Arms Haslemere - Trade Reservations
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🤢 2/5 - Very Disappointed
By 👻 @michael l, 06/19/2022 3:00 am
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I phoned the pub about a month ago asking if we booked an evening meal would them, would it be ok if we parked our small camper van in their cork and stay the night , this was agreed by the member of staff and a table was booked for 7pm . We arrived at around 4pm and parked discreetly in the corner of the cork (Which i will say wasn't the best position for a camper being on such a hill) . I went in and confirmed the table booking and where we had parked. I was then told that we shouldn't of been given permission to stay over night. I asked the bar man if he could confirm weather it was ok before we started drinking and relaxing. After an hour of waiting, he said he was waiting from a text message from the owner. We felt very disappointed at the way we had been treated , the staff didn't seem bothered. I went in a couple of times to the bar but still no answer from the owner. I kind local farmer had offered us a spot in his field if they said no. Very kind of him. So after about an hour and half we decided to leave and called the next pub where we were going to stay the following day and asked if it would be ok if we stayed an extra night and ofcourse book a table. Not a problem he said. Then we received a voice message at 8.17pm from The Duke of cucumberland asking if we were coming for our resivation at 7pm. ! Not once did they apologise for letting us down and I felt that the staff were very unhelpful . It was a shame we where really looking forward to spending the evening there and sampling the delicious food . I'm sorry for leaving before cancling our resivation but it goes both ways.
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