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Upstairs London Reviews from The Last Year
Good food, deplorable service
Friday 12th we went for the first time to upstairs, we came in and weβre welcomed with surprise (even though we had a reservation). Sat at a hightable facing the window, we asked for sparkling water but got still water. The waiters came to see us after 40MIN and many head turns on our part to take our order (food or drinks). We ordered all of our food and drinks in one go, our starters were actually delicious. This followed by a shared seabass. At that point my partner asked twice for a wine menu to have a glass of wine, nobody came to take our order. Our plates were not changed from the shared starters. We got a whole fish, no plate to put the bones. The server dropped fries when putting our fries on our table and said Iβm sorry Iβll bring more. Ofcourse, they did not come back with new fries. Again the food was actually really good. Flakey fish lots of taste. At the end of our meal they did not even ask if we enjoyed our meal. I believe this is even standard practice at Nandoβs, I assumed this would be the case at an affiliate Michelin restaurant. We had good food but it was ruined by the service. It was almost like the stuff intentionally ignored us.
Sunday lunch 1pm for 1.30
Arrived at 1pm no attention for 40mins. Minestrone starter was good. Main, roast pork fine, extremely over salted crackling. Over cooked cabbage and large portion of solid dauphinoise potatoes. Cherry Clafoutis was heavy and stodgy, didnβt seem popular with other customers. Generally, disappointing. Weβve eaten here many times usually excellent. Not that busy. Chefs need to taste and not over salt. It seemed heavy handed. Sorry, we were underwhelmed
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